Privacy Policy

Introduction

The Grove ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.thegrovesf.com], use our services, or interact with us in any way. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

Information We Collect

Personal Data

We may collect personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, and interests. This information is voluntarily provided by you when you register on the site, place an order, subscribe to our newsletter, or engage in other activities on the site.

Derivative Data

Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor.

Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the site from a mobile device.

Third-Party Data

Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the site permission to access this information.

Use of Your Information

We use the information we collect from you for various purposes, including to:

Create and manage your account.
Process your transactions.
Email you regarding your account or order.
Fulfill and manage purchases, orders, payments, and other transactions.
Send you a newsletter.
Respond to your inquiries and offer customer support.
Improve our website and services.
Personalize your experience on our site.
Protect against fraudulent, unauthorized, or illegal activity.
Compile anonymous statistical data and analysis for internal use or with third parties.
Enable user-to-user communications.
Enforce our terms and conditions.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.

Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions.

Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

California Residents

California Consumer Privacy Act (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). These rights include:

Right to Know

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.

Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.

Right to Opt-Out

You have the right to opt-out of the sale of your personal information. We do not sell your personal information to third parties.

Right to Non-Discrimination

You have the right to not be discriminated against for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not deny you goods or services, charge you different prices or rates, or provide you a different level or quality of goods or services for exercising your rights.

Exercising Your California Privacy Rights

To exercise your rights under the CCPA, please contact us at:

The Grove 
690 Mission Street 
San Francisco, CA  
94105 
415 655-9194
info@thegrovesf.com

Please include "California Privacy Rights" in the subject line of your request.

Verification Process

When you submit a request to exercise your rights, we will need to verify your identity before processing your request. We may ask you to provide personal information so that we can match it with our records. If we cannot verify your identity, we may decline to process your request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and you are encouraged to review our Privacy Policy regularly to stay informed about our information practices and the ways you can help protect your privacy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: